Organizations that are actively seeking individuals with the requisite skills, experience and, in some cases, licensing, who are willing to work on a voluntary basis without remuneration providing information about and referral to local service providers that can meet a particular individual's needs; or emotional support, problem-solving assistance, information and guidance for people who are having difficulty in coping with a traumatic experience or a personal relationship, struggling with substance abuse or in making the adjustments that are required by their particular stage in life.

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Organizations whose members are mental health service providers, consumers, parents and advocates who have affiliated for the purpose of improving mental health services, preventing mental illness, promoting social conditions which enhance the potential for good mental health and advocating for an environment of awareness and tolerance. Many mental health associations provide information about and referral to local mental health resources, public education regarding mental illness, advocacy, and technical assistance and training on issues affecting their members.

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Programs that provide a variety of services following or in the midst of a major disaster or large-scale emergency which help individuals cope with their own psychological reactions to the incident and/or prepare them to provide emotional support for family members, friends and neighbours who are feeling frightened, confused and no longer in control of their lives because of the event.

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